ARC Support

We're here to help.

Contact us

The fastest way to reach us is by email. We aim to respond within 2 business days.

Common questions

How do I connect Strava or Apple Health?

Open ARC → Settings → Connections. Tap Strava or Apple Health and follow the prompts. You can disconnect at any time from the same screen.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Open iOS Settings → tap your name → Subscriptions → ARC → Cancel. Your Premium access remains until the end of your current billing period.

How do I export or delete my data?

To export, email privacy@chariventures.com and we'll send a copy of your data within 30 days. To delete your account, open ARC → Settings → Account → Delete Account. Deletion is permanent.

I think I found a bug.

Please email feedback@chariventures.com with: what you were doing, what happened, what you expected, your iPhone model, and iOS version. Screenshots help a lot.

What devices does ARC support?

iPhone running iOS 16 or later. Apple Watch companion app is optional and supports watchOS 10+.

Is ARC medical advice?

No. ARC provides general fitness guidance, not medical advice. See our Health & Fitness Disclaimer for details. Consult a qualified clinician for any medical concerns.